Terms Of Carriage

This is the contract between Sequel Logistics and the consigner or the consignee as the case may be. The terms and conditions of this docket/ consignment note contract have been abridged to fit the available space, from our standard terms and conditions of the Domestic Carriage Long form version which is available with any of our Customer Services Centre which shall be considered the full version of the contract between you and us. The terms and conditions herein are in addition to and are in supersession of as the case may be, of any service level agreement, special contracts or any other agreements or arrangements between Sequel Logistics and the consigner or the consignee as the case may be.

In the event there may be the conflict between the terms and conditions specified herein and the provisions of any other documents executed between the parties here to, the terms and conditions specified herein would prevail.

1. DEFINITIONS:
The following definitions apply to the terms and conditions set down below that govern the contract of carriage between you and us:

• “We”, “Us”, “Our”, “Carrier”, “Sequel Logistics”, shall refer to Sequel Logistics, its employees, authorized agents and its independent contractors and the entities that carry or undertake to carry the consignment hereunder or perform any other services incidental thereto on its behalf.
• “You”, “Your”, “Consigner”, “Shipper”, shall refer to the sender, consigner, or the consignee of the consignment , holder of this Consignment Note, receiver and the owner of the contents of the Consignment or any other party having a legal interest in those contents, as the case may be.
• “Carriage” means and includes the whole of the operations and services undertaken by us in connection with the Consignment;
• “Consignment” means any envelope, document, package, parcel, satchel or freight which is or are given to and accepted regulations for transport;
• “Dangerous Goods” means goods classified as dangerous as per ICAO, T.I., IATA DGR, IMDC- Code, ADR or other national regulations for transport;
• “Delivery” means the tender of Consignment to the consignee or the intimation about the arrival of the consignment.
• “Prohibited Items” means any goods or materials, the Carriage of which is prohibited by any law, rule or regulation of India;
• “Receiver” or “Consignee” shall refer to recipient or the addressee or the consignee of the Consignment.

2. YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS
By giving us your shipment you accept our terms and conditions set out in the consignment note and/or the contract of carriage and/or the contract for the performance of other services on behalf of yourself and/or anyone else who has the interest in the shipment or the performance of other services irrespective of whether you have signed the front of our consignment note or not. Our terms and conditions also cover and can be invoked by anyone we use or sub-contract to collect, transport, deliver your shipment or perform any other services as well as our employees, directors and agents. Only our authorized officer may agree to a variation of these terms and conditions in writing. When you give the shipment with oral or written instructions that conflict with our terms and conditions we shall not be bound by those instructions.

3. DANGEROUS GOOD SECURITY
3.1 Dangerous Goods
a). Except in the circumstances shown in the point 5.1 (point # 5) below we do not carry nor perform other services regarding good which are in our sole opinion Dangerous Goods including but not limited to those specified in the regulations guidelines, technical instructions, codes applicable to us and our business or to the transport of , or the performance of other services regarding Dangerous Goods.
b) We may at our discretion accept the Dangerous Good for carriage, or for the performance of other services in some location if you have been accorded the status of an approved customer and this must be given by us in writing before your shipment can be accepted. Your Dangerous Goods will only be accepted if they comply with the applicable regulations and our requirements. Details of our requirements together with the procedure for applying for approved customer status are available from our nearest office and our dangerous good surcharge will be invoiced to you upon acceptance of your shipment.
3.2 Air Cargo Security Regulations
a) You must ensure and you hereby certify by completing our consignments note or tendering the a shipment to us that your shipment does not contain the prohibited article as specified in national or international that govern aviation security. You must give us a full description of the contents of the shipment of the consignment note, or other accompanying document, and your responsibilities and liabilities are not extinguished by providing this information. Shipments carried or handled by us may be subject to security screening which could include the use of X-ray equipment and you accept that your shipment may be opened and the contents of your shipment may be examined in transit.
b) You declare that you have prepared the shipment for carriage or for the performance by us of other services, in secure premises using reliable staff employed by you and that the shipment has been safeguarded against unauthorized interference during preparation, storage and transportation immediately prior to acceptance for carriage of the shipment by us or for the performance by us of other services.
3.3 Prohibited items
We do not accept shipments that contains prohibited items.
3.4 We accept shipments only upon your declaration of the type and the value of shipment (“said to contain” basis). We have no responsibility whatsoever as to the correctness of the description type or value thereof and you agree to indemnify us and hold us harmless from any claims that may be brought against us arising out of or relating to such declaration provided by you and any costs we will incur relating thereto.

4. OCTROI, ENTRY TAX AND OTHER STATUTORY CLEARANCE
4.1 You hereby appoint us as your agent solely for the purpose of clearing the consignment with the applicable governmental authorities for the purpose of Octroi, entry tax and such other applicable statutory clearances and you hereby certify that we are the consignee for the purpose of designating an agent to perform the requisite clearance and entries if we sub-contract with this work. You hereby specifically authorize us to sign such documents as required on your behalf. I any governmental authority requires additional documentation for the purpose of confirming our status as your agent it is your responsibility to provide the required documentation at your expense.
4.2 You certify that all statements and information you provide relating to the transportation of the shipment will be true and correct. You acknowledge that in the event that you make untrue of fraudulent statements about the shipments or any of its contents you risk a civil claim and/or criminal prosecution the penalties for which include forfeiture and sale of your shipment. To the extent that we may voluntarily assist you in completing the required customs and other formalities such assistance will be rendered at your sole risk. You agree to indemnify us and hold us harmless from any claims that may be brought against us arising from the information you provide to us and any costs we will incur regarding this, and pay any administration fee we may charge you for providing the services described in the condition.
4.3 Any charges including penalties relating to octroi, entry tax, storage charges, demurrage or other expenses we incur as a results of the action of customs or other governmental authorities or your failure and/or the receiver’s failure to provide proper documentation and/or to obtain the required license or permit will be charged to you or the receiver of the shipment. In the event that we decide to charge the receiver and the receiver refuses to pay the incurred charges you agree to pay them to us together with our fee for the administration involved as well as any extra cost that we will incur. Upon our first request you will provide a proper guarantee for any of the duties, taxes, penalties, storage charges or any other charges set out in this condition.
4.4 We will endeavor to expedite all Octroi, entry tax and other tax and statutory clearance formalities for your Consignment but are not liable for any delays, losses, or damage caused by interference from the relevant government authorities.

5. YOUR OBLIGATIONS
5.1 You warrant, undertake and guarantee to us:
a) the contents of the shipment ( including but not limited to weight or number of items) have been properly described on our consignment note and that the Consignment Note, along which all statutory & legal required documents.
b) that the contents of the Consignment and the consignee’s full address including the postal code and telephone number has been accurately and legibly completed on the address label securely fixed by you to a prominent position on the outer surface of the shipment that can be clearly seen by us.
c) that the contents have been packed safely and carefully to protect them against risks of transport or the performance by us of other services including any associated sortation and/or handling process.
d) that you have prepared the Consignment in secure premises by reliable staffs employed by you, and the Consignment has been protected against unauthorized interference during preparation, storage, and transportation immediately prior to hand over to us.
e) that the contents of the Consignment are not prohibited items and/or not restricted by the applicable regulation and that you will supply to any Dangerous Goods declaration that is needed properly and accurately in accordance with all applicable laws, rules and regulations and neither you nor the consignee is a person or organization with whom we or you may not legally trade under any applicable laws and regulations.
f) that all the statements, documents and information provided by relating to the Consignment will be true and correct and you acknowledge that in the event that you make untrue or fraudulent statement about the consignment or any of its contents, you would risk a civil claim and/or criminal prosecution the penalties for which may include forfeiture and sale. You agree to indemnify us and hold us harmless from any claims that may be brought against arising from the information provided by you.
g) that you shall be due and payable to us the charges as agreed irrespective of the non-delivery of the Consignment due to non-payment by you of the applicable duty levy.
h) that you shall pay the demurrage per day at the rate of Rs.1/- per kilogram weight of consignment per day of Rs.250/-per day whichever is higher in the event the Consignment is required to be collected from our warehouse in the destination and the consignee has not collected the same within two days of attempted delivery by us or intimation by us of the arrival of the Consignment , whichever is earlier.
i) we are authorized to deliver the goods at the address mentioned in the Consignment Note and without prejudice to the foregoing, it is expressly agreed that we shall be conclusively presumed to have delivered the goods in accordance with this contract if we obtain from any person a receipt or any signed delivery docket for the good at the said address.
j) you have declared the correct weight of the shipment and you will provide any special equipment we may need to load or unload the shipment on or off our vehicles.
k) you have securely fixed a heavy weight label in the prominent position on the outer surface of the shipment that can clearly be seen by us for any item weighing 30 kilos or more.
l) when you have asked us to charge the receiver or the third party and the receiver or third party does not pay us you will promptly settle our invoice together with an administration fee in full within 7 days of us sending you the invoice;
m) all applicable laws and regulations have been complied with by you;
5.2 You agree to indemnify us and hold us harmless from any liabilities we may suffer or any costs, damages or expenses, including legal costs, we incur either to you or to anyone else arising out of you being in breach of any of these warranties, representations and guarantees, even if we have inadvertently accept a shipment that contravenes any of your obligations.

6. CALCULATION OF TRANSIT TIMES AND ROUTING OF SHIPMENTS
Weekend days, public holidays and bank holidays with delays caused by customs or other events beyond our control are not included when we quote door to door delivery times in our published literature . The route and the method by which we transport your shipment shall be at our sole discretion.

7. UNDELIVERABLE AND REJECTED SHIPMENTS
Where we are unable to complete the delivery of a shipment we will try to leave a notice at the receiver’s address stating that the delivery has been attempted and whereabouts of the shipments. If delivery has not been made after one more attempt by us or the receiver refuses to accept the delivery we will try to contact you and agree the appropriate next action. You agree to pay us any costs we incur in forwarding, disposing or returning the shipment and our charges (if any) for making a third or more delivery attempt and for the agreed appropriate next action. If we do not receive your instructions within 30 days after our second attempt to deliver the shipment, then you agree that we may destroy or sell the content of the shipment without any further liability to you.

8. EXTENT OF OUR LIABILITY
8.1 Subject to condition 13 below, our liability for any reason whatsoever from carriage or other services provided to you including without limitation for loss, delay, damage. mis-delivery or non-delivery of your shipment or any part thereof, for breach of contract negligence, willful act or default is limited to;

• Rs.100/-per consignment, where the consignment is declared for having “No Commercial Value” on the consignment note.
• Rs.1000/-per consignment or the value declared on the Consignment Note which one is lesser for document consignment.
• Rs.5000/-per consignment, or the value as declared on the Consignment Note whichever is lesser for non-document consignments.
• In the case of delay where you can show us that you have suffered losses, our liability is limited to refunding to you the charges you paid us for carriage in respect of the shipment or the part, which was delayed or the amount specified above, whichever is lower.

8.2 Subject to condition 13 below , if we have liability relating to other services for whatever reason , including limitation breach of contract, negligence , willful act or default, our liability to you at is all times limited to Rs.5000/- (Rupees Five thousand) per event or series of events with one and the same cause of damage or, in case of the loss of, or damage to a shipment, to the lower of the market value of the shipment or the costs of repairing the shipment or the part affected with every case an upper that does not exceed Rs.5000-( Rupees Five thousand) per event of the series of the connected events,

9. EXCLUSIONS
9.1 We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or lost might arise or for any indirect, incidental, special, or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, willful act or default.
9.2 We are not liable if we do not fulfill any obligations cowards you at all as a result of
a) circumstances beyond our control such as (but not limited to):

• acts of God including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost or other natural calamities or disasters.
• force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, focal disputes or civil commotions;
• national or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery
• latent defects or inherent vice in the contents of the shipment;
• criminal acts of third parties such as theft and arson.

b) your acts or omissions or those of third parties such as

• you being in breach of (or any other party claiming an interest in the shipment causing you to breach) your obligations under these terms and conditions and in particular those warranties set out in condition 11:
• an act or omission of any customs, airline, airport of government official

c) The contents of the shipment consisting of any article that is a prohibited item even though we may have accepted the shipment by mistake.
9.3 We are not a common carrier and do not accept from you any liabilities of a common carrier. Under normal circumstances we do not accept shipments sent to and from residential addresses.

10. INSURANCE AND FREIGHT ON VALUE CHARGES
10.1 Due to the risk or damage to the contents of the Consignments we advise you to purchase insurance cover for the full value of the Consignment.
10.2 We shall at your request issue certificate of loss / certificate of damage in respect of consignment insured in the event of loss or damage to the consignment. You agree and confirm that the issue of such certificate does not confirm or amount to acceptance or admission of claim by us.
10.3 For the issuance of certificates as above, all Consignments will attract freight on value charges as specified by us.

11. ENHANCED LIABILITY
11.1 You may, against payment of the indicated charge, make a declaration on the Consignment Note, of the value of the non-document shipment and seek to increase our limit of liability for loss or damage to your Consignment to the amount equivalent to the value of the consignment as declared by you on the facing sheet of the Consignment Note or Rs.2,00,000/- per Consignment whichever and is less ("Enhanced Liability). The Declaration must be made by you by completing the relevant box on the Consignment Note the indicated charge. Compensation for proved loss or damage to your shipment may be claimed up to the Enhanced Liability. Enhanced Liability is not available for precious stones, precious metals, laptop computers, plasma screens, Jewelry, money, glass, china, objects of art, antiques, documents or any films, tapes, discs, memory cards or any such other data or image carrying goods. If you do send such goods we recommend that you arrange insurance.
11.2 You may opt for Enhanced Liability for the reconstruction, reproducing, reissuing or re-printing cost (including the costs of the (eg. paper) plus reasonable labor costs) of your document shipment by completing the relevant box on the Consignment Note and paying the indicated charge. Compensation for proved loss or damage to your document shipment may be claimed up to Rs.10000/-per shipment. The Enhanced Liability option is only available for certain documents as per the list available with our Customer Service Center.
11.3 The above Enhanced Liability options (11.1 and 11.2) do not apply or provide compensation

• For losses of a consequential nature, as per clause 11.1 above.
• For delays in Carriage
• For losses that have arisen as a result of a breach of your obligations under these terms and conditions,
• For Carriage of shipments to certain locations. For a list of these locations and/or to obtain further details on the conditions of Enhanced Liability, please contact our customer service center.
• Where our liability is otherwise excluded as set out in these terms and conditions.
• Where you fail to elect to purchase the enhanced liability.
• You fail to pay us our charge for the enhanced liability.

12. CLAIMS PROCEDURE
If you wish to claim for a lost, damaged or delayed Consignment you must comply with the following procedure otherwise we reserve the right to reject your claim:

• You must notify us in writing about the loss, damage, or delay within 7 days after delivery of the Consignment or within 7 days of the date the Consignment should have been delivered and then within the next 14 days document the claim by sending us all relevant information about the Consignment and the loss, damage or delay suffered. We are not obligated to act on any claim until our transportation charges have been paid nor are you entitled to deduce the claim for those charges.
• We will assume the Consignment was delivered in good condition unless the recipient has noted the damage on our delivery record when he accepted the Consignment. In order for us to consider a claim for damage the contents and the original packaging must be available to us for inspection;
• Your right to claim damages against us shall be extinguished unless an action is brought in a court of law of appropriate jurisdiction within 2 years from the date of delivery of the Consignment or from the date on which the Consignment should have been delivered or from the date on which the Carriage stopped.
• In case of acceptance by us of part or all of your claim, you warrant to us that your insurers or any other third party having an interest in the shipment shall have waived any rights, remedies or relief to which they might become entitled by subrogation or otherwise;
• The shipment shall not be deemed to be lost until at least 30 days have elapsed since the date you notified us of the non- delivery. We may agree with you in writing to shorten this period.

13. CLAIMS BROUGHT BY THIRD PARTIES
You undertake to us that you shall not permit any other person who has an interest in the consignment to bring a claim or action against us arising out of Carriage even though we may have been negligent or in default and if a claim or action is made you will Indemnify us against the consequences of the claim or action and the costs and expenses we incur in defending it.

14. RATES AND PAYMENT
14.1 You agree to pay our charges for the carriage of the shipment between the locations specified on the consignment note/contract of carriage, or for the performance by us of other services, in the currency indicated in the invoice and all applicable taxes including Service Tax thereon within 7 days from the date of our invoice. Any differences or discrepancies in the invoices raised by us should Service be brought to our notice within 7 days of the receipt of the invoice by the Shipper failing which the invoice will be deemed to be correct and deemed to have been accepted by the Shipper. You waive all your rights to challenge our invoices if you do not contest our invoice in in writing within 7 days from the date of the invoice. Our charges are calculated in accordance with the rates applicable to your shipment as set out in our current rate card or in the relevant contract. We may check the weight and/or volume of and/or the number of items within your shipment and if we find that there i is a discrepancy between your declared weight and/or volume and/or number of items you agree that the weight and/or volume and/or the number of items that we determine may be used for the purpose of our calculation. As a matter of course all duties, value added taxes on goods or services and all other charges levied on the shipment in the destinations shall be payable to us b to us by the receiver upon delivery of the shipment and if the receiver refuses to pay you agree to pay us these amounts in full within 7 days of us notifying you that the receiver has not paid.
14.2 Our current rate card is available on request from any of our offices in India from which the shipment is invoiced. We charge for either the actual weight of the shipment or the volumetric weight of the shipment whichever is the higher and the volumetric weight is calculated in accordance with the volumetric conversion equations set out in our rate card.
14.3 The door-to-door delivery rates shown on our current rate card do not include Octroi, Entry Tax clearance formalities and charge an extra administration fee where time-consuming excessive checkpost and tax clearance work is needed to enable us to deliver your shipment to the receiver. Additional charges may therefore be applied in some locations for clearance activities. We may in some locations make advance payments of duties, taxes, penalties or have to post Bond on behalf of the Consignor and where this additional service is provided a local administration fee will be charged to the Receiver and you will be liable for this charge if the Receiver does not pay us.
14.4 Our invoice does not include the Proof of Delivery (POD), which you agree may be validly obtained or provided in a digital or electronic format, or any other additional documents.
14.5 The shipper shall be and remain responsible to us for all our proper charges incurred for any reason and such charges shall be deemed fully earned as soon as the goods are loaded and dispatched from the Shipper’s premises and shall be payable and non-refundable in any event. This is notwithstanding any agreement or arrangements of ours with the consignee or the other person, for payment of any charges towards the Carriage of consignment. The Shipper agrees that it shall not defer or withhold payment of or deduct any amount from our account by reason of any claim alleged against us.
14.6 You and the Receiver shall be jointly and severally liable for the payment of all duties, taxes and charges including stamp duties as applicable on the carriage and other services as well as on all documents including the consignment note.
14.7 We reserve the right to charge interest on all outstanding invoices at the rate of 2% per month. Notwithstanding our right to charge interest and notwithstanding anything to the contrary in any agreement between us, we shall have a general lien on all of your Consignments in our possession at any time with the right to sell their contents and adjust the proceeds in lieu of any amounts that you may be owing to us towards previously delivered Consignments.

15. LAW AND JURISDICTION
15.1 In the event that any term or condition is declared invalid or unenforceable such a determination shall not affect the other provisions of this contract of Carriage all of which shall remain in force.
15.2 All disputes arising out of or relating to the carriage of consignments under this contract, shall be resolved through Arbitration under the provisions of Arbitration and Conciliation Act, 1996 by an Arbitrator nominated by the CMD of Sequel Logistics. The venue of arbitration shall be Bangalore.
15.3 This agreement and any transaction based on the same shall be subject to the jurisdiction of the Courts in Bangalore.

Privacy Policy

We understand the importance of the Personal Information (as defined below) and Non-Personal Information (as defined below) of our Users and therefore committed for ensuring protection of such Personal Information and Non-Personal Information in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We collect, use, protect, store, share, transfer and disclose the Personal Information and Non-Personal Information collected by us through Your access / usage of Our website domain under the name www.sequel247.com and related 247 client mobile application (collectively referred to as “Platform”).

This Privacy Policy (“Policy”), is applicable to all the supply chain and logistic services being offered on the Platform and online payments being made on the Platform in relation to such services (“Services”) through an integrated HDFC payment gateway (“Payment Services”) being offered by Sequel Logistics Private Limited, a company incorporated under the provisions of the Companies Act, 1956 (hereafter referred to as “Company”, “We”, “Us” and/or “Our” as the context may require).

Reference of “You”, “Your” or “User” in this Policy shall mean anyone who is availing Our Services or the Payment Services by accessing Our Platform.

By accessing Our Platform, You are consenting to this Policy and the Terms and Conditions for availing the Services and the Payment Services as available here and Refund and Cancellation Policy available here and such other terms as may be reasonably required by US from time to time to render the Services and Payment Services in an effective manner.

Collection of Personal Information and Non-Personal Information
When You use Our Platform for availing Our Services and Payment Services, We collect Your Personal Information and Non-Personal Information, provided by You during the course of Your access/use of Our Platform for availing Our Services and Payment Services.

In this Policy, Personal Information shall mean and include the following information:

• our full name;
• Name of the company or organization (if any).
Your current or previous addresses and company’s or organization’s address (if any).
• Your e-mail address.
• Information on Your shipment.
• Your User ID and password.
• Your financial information such as bank account or credit card or debit card details or other payment details (as may be permitted from time to time).
• Your mobile phone number and/or telephone number.
• Government documents and identification numbers including your Permanent Account Number.
• Financial information such as transaction histories, bank accounts, credit and debit card details or other payment instrument details.
• Information from Your e-mail accounts (as permitted);
• Information from Your device (as permitted)
• Other information provided when You correspond with Us through our Platform; and
• Any updates to the information provided by You to Us.
• Your location data collected and used by our Sequelite and Sequel logistics app for proper functioning of business and these apps.
• upload or stream images, videos or audio or other files while using Sequel Services

Other than the Personal Information, following are the Non-Personal Information collected:

• Information collected through cookies, beacons and other digital markers while navigation or access of Our Platform;
Technical information collected from the Platform like internet protocol (IP) address, browser type, browser language, operating system, date or time stamp of the User accessing Platform;
• Your response to Our emails or offers or links sent by Us; and
Your current or previous addresses and company’s or organization’s address (if any).
• All the details that may be requested by Us while any User visits, accesses or uses Our Platform.

We may also collect, store, manage and process certain Personal Information and Non-Personal Information provided by You to avail and use the services of third parties offered on Our Platform.

We shall ensure that Your Personal Information is updated once filled in by you, however in case of any change or discrepancy in Your Personal Information, You shall intimate the same to Us through the contact details provided in this Policy.

Use of Personal Information and Non-Personal Information
We will use Your Personal Information and Non-Personal Information for the following purposes:

• To render/handle the Services and Payment Services that You or Your company or organization have requested;
• To implement transactions You requested, and, more generally, to provide You with the Services and information requested from Us, including to respond to inquiries about the tracking of packages or ensuring adequate pick-up and delivery of shipments;
• To implement transactions You requested, and, more generally, to provide You with the Services and information requested from Us, including to respond to inquiries about the tracking of packages or ensuring adequate pick-up and delivery of shipments;
• To resolve Your claims including for any cargo damage;
• To respond to the inquiries We receive from You or Your company or organization;
• To provide You notices of our products, services, service developments as well as personalized contents that may address your needs ;
• To track the trend, User moment and use of the Platform by the User;
• To identify problems in the Platform and enhance User experience;
• For authentication and identification purposes;
• For audit and reporting purposes, to perform accounting and administrative tasks and to enforce or manage legal claims;
• For internal review and analytical purposes;
• To improve Our internal customer training to enhance security of Our Platform;
• To comply with Our legal obligations;
• Your location data collected and used by our Sequelite and Sequel logistics app for proper functioning of business and these apps.
• To protect, enforce or defend legal rights, privacy, safety or property, whether Our own or that of Our director, employees, officers, members or others and to enforce compliance with this Policy and also to comply with applicable law or government requests or to resolve any disputes in relation to the Services and Payment Services provided by Us to You.
• We retain uploaded images, videos or audio files information as necessary to resolve disputes, provide customer support, troubleshoot problems or for internal research and analysis as permitted by law;

The Personal Information and Non-Personal Information collected shall be retained by Us for as long as it takes to fulfill the purposes stated above or as otherwise required under applicable laws.

Permission for Collection of Personal Information and Non-Personal Information
You can visit most areas of the Platform without providing US any information; however to avail Our Services and Payment Services our Platform requires Personal Information and Non-Personal Information from You. Such Personal Information and Non-Personal Information is required to fulfill our legitimate interest of knowing You as a user of our Platform or to offer You the Services and Payment Services, as a potential customer, that fulfill Your needs. The provision of providing Your Personal Information and Non-Personal Information is voluntary and is therefore based on Your consent. However, if You do not provide such Personal Information and Non-Personal Information or decide to opt-out or withdraw the consent for collection, storage and usage of the Personal Information and Non-Personal Information, You may not be able to avail Our Services and Payment Services through Our Platform and We reserve the right to immediately suspend Your access to the account and Platform without any notice to You.

Sharing of Personal Information and Non-Personal Information

We may disclose and/or share Your Personal Information and Non-Personal Information collected and stored by US in the following manner and circumstances, to which You consent, as and when You agree to avail our Services and Payment Service:

• With any company that is a member of Our group company / Our affiliates, where it is in Our legitimate interest to do so for internal administrative purposes, to perform the Services in efficient manner as requested by You through the Platform;
• With third parties as may be required for Us: (a) to provide access to Our Platform for rendering of Services and Payment Services; (b) to conform with applicable legal obligations; (c) to enforce Our Policy, Terms and Conditions, Refund and Cancellation Policy and other agreement (if any); (d) to expedite OUR advertising and marketing activities; or (e) to detect and prevent fraudulent or illegal activities related to Our Payment Services.
• With government authorities or if required under applicable laws or in the good faith to belief that such disclosure is reasonably necessary to respond to law firms, auditors, consultants, police, subpoenas, court, tribunal or any other legal processes in relation to the Services and Payment Services provided to You by Us;
• With other entity involved in case of scheme of merger, acquisition, re-organization, amalgamation or any other restructuring of Our business. In case of such a scheme being approved the other business entity or the new combined entity will follow this Policy or with such amendments as considered appropriate and conveyed to You.

Your consent for sharing of Your Personal Information and Non-Personal Information is obtained through click-through agreements or where Your consent is part of the Terms and Conditions agreed upon by You for availing Our Services and Payment Services.

USERS Rights in relation to submitted Personal Information and Non-Personal Information
In relation to the submitted Personal Information and Non-Personal Information, Users are entitled to:

• request access to Your Personal Information and Non-Personal Information processed by Us;
• request an opt out and withdraw the consent given for use of Personal Information and Non-Personal Information;
• request the rectification of Your Personal Information and Non-Personal Information;
• In case of any feedback, concerns, question, discrepancies or grievances, lodge a complaint with the grievance officer on the email address specified here-under below

All the above-mentioned requests by You may take up to several days to implement.

Security Precautions
We have adopted and placed various security practices and procedures including technical, operational, managerial and physical security controls to safeguard Your Personal Information and Non-Personal Information to protect the loss, misuse and any alteration of the Personal Information and Non-Personal Information under Our control. Further, Our directors, officers, employees or members shall be bound by the confidentiality policy which mandates and obligates them to protect the confidentiality of Personal Information and Non-Personal Information. Also, We conduct audit of Our security practices and procedures in accordance with the applicable laws.

While sharing Your Personal Information and Non-Personal Information as specified above, appropriate measures shall be taken to ensure that same level of security practices and procedures are being followed by such third parties.

Whenever You access Your account, user ID and password, We offer You a secure server. Although We take such steps to protect Your Personal Information and Non-Personal Information, no security practice and procedure is foolproof and thus We cannot guarantee the absolute security of Your Personal Information and Non-Personal Information.

Cookies
The Cookies, beacons and digital markers are small computer files that may be stored on Your computer’s hard drive and/or embedded in Our Platform page that enable Us to identify You and track Your visit on the Platform. You may disable cookies on Your computer and/or mobile device by changing the settings in the preferences/option menu in Your browser, if You do not wish to disclosure such surfing information; however disabling cookies, beacons and digital markers may affect the overall User experience of the Platform.

Advertisements
WE may use third party advertising companies to serve advertisements or deals when You visit Our Platform. These companies may use Non-Personal Information about Your visits to the Platform so as to provide You with the advertisements in relation to Your interest and movement in the Platform.

Collection of Information from Children
The Services and Payment Services shall not to be rendered to anyone under the age of 18 (eighteen) years, unless consent of their parents/legal guardian is obtained with regards to the Payment Services. We do not knowingly collect Personal Information from anyone under the age of 18 (eighteen) years and recommend that anyone under the age of 18 (eighteen) years seek Our Services and Payment Services through their parents/legal guardian or shall seek permission of their parents/legal guardian before accessing/using Our Platform.

External Links
Our Platform contains links to other websites that We do not own or operate. We provide such third-party website links for Your convenience and for Our members. These third party website links are neither endorsement nor referral to such linked services. Further, such third-party website links are subject to their separate and independent privacy policy, practices, procedures, statements, notices, terms and conditions, which We recommend that You read them carefully. The collection, use, and disclosure of Your Personal Information and Non-Personal Information will be subject to the privacy policies, procedure and practices of such third party.

Amendments
This Policy is subject to change, alteration or modification from time to time without any notice provided to You, for which shall be updated and posted with such changes, alterations or modifications on the Platform and therefore a periodic review of the Policy from Your end is recommended to keep You updated with the changes, alterations and modifications incorporated in the Policy.

Grievance Officer
In accordance with the applicable laws, We have designated a grievance officer for any feedback, concerns, question, discrepancies or grievances of the User in relation to this Policy, Our Platform for rendering You the Services and Payment Services. The name and contact details of the grievance officer are provided below:

Name	Golden Singh
Address	Sequel Logistics, L-374, 5th Main, Sector 6, HSR Layout, Bangalore–560 102
Phone number	+91 9071215353 ; +91 94808 85353
Email	247support@sequel.co.in
Working Hours	09:30 – 18:30 ; Mon – Fri

Please be aware that the calls and/or emails to and from the Users will be recorded for quality and monitoring purposes of Our Services and the Payment Services; to check the accuracy of the Personal Information provided by You; or for providing training to Our employees. Any Personal Information obtained from You during the call and/or emails will be treated in accordance with the provisions of this Policy.

Governing Law and dispute Resolution
This Policy shall be governed by and construed in accordance with the laws of India. All the disputes in relation to this Policy shall be adjudicated exclusively by/before the competent court/tribunal in Ahmedabad only.

Refund and Cancellation Policy

As a part of Our constant efforts towards complete satisfaction of Our users, in case of any discrepancy / displeasure experienced by the User while availing Our Services (as defined below) and the Payment Services (as defined below) through access or usage of Our website, domain under the name www.sequel247.com and related 247 client mobile application (collectively referred as “Platform”), We provide cancellation and/or refund of Service charge, in accordance with the terms of these Refund and Cancellation Policy (“R&C Policy”).

This R&C Policy, is applicable to all the supply chain and logistic services being offered on the Platform and online payments being made on the Platform in relation to such services (“Services”) through an integrated HDFC payment gateway (“Payment Services”) being offered by Sequel Logistics Private Limited, a company incorporated under the provisions of the Companies Act, 1956 (hereafter referred to as “Company”, “We”, “Us” and/or “Our” as the context may require).

Reference of “You”, “Your” or “User” in these R&C Policy shall mean anyone who is availing Our Payment Services by accessing Our Platform.

By accessing Our Platform, You are consenting to this R&C Policy, Terms and Conditions for availing the Services and the Payment Services as available here and Privacy Policy available here and such other terms as may be reasonably required by the Company from time to time to render the Services and Payment Services in an effective manner.

Cancellation Policy

• The Company hereby undertakes that it will process Your cancellation request towards cancellation of any Services being availed by You and refund thereof, upon receipt of such cancellation request being made through the Platform or via email or contact details (as provided below) with reasons for such cancellation (if any), provided cancellation request is made within [12 (twelve) hours] - of placing the order for availing the Services.
• Any cancellation request received after 12 (twelve) hours of placing the order, shall be subject to the status of such order at the time of receipt of such cancellation request
• In case cancellation request is received after Company’s representative/crew leaves for collection of the order, refund shall be given after deducting the handling charges at the rate [30% (thirty percent)] of the Service charge;
• In case cancellation request is received after the requested pickup / delivery time, or after commencement of service, no refund on cancellation shall be allowed.
• In case of cancellation request arising out of wrong address for shipment of the order, or if the shipper or the receiver is not available / is not willing to hand-over / take delivery, then no refund on cancellation shall be allowed. However You can request for reshipment of the order at the revised address, which shall be provided by Us by charging such additional Service charge as may be required to transit the order to the revised location.
• In the event that the Company may not be able to render the Services, as may be requested by You, for reasons solely attributable to the Company, We shall immediately intimate You and forthwith cancel the request for the Services and refund the Service charge paid by You towards such Services, within such period as specified below;
• The Company reserves the right not to accept any orders or cancel the orders due to happening of any Force Majeure Events (as defined below). The Company shall intimate You upon any such cancellation within reasonable period of time.

Refund Policy

• The Company will proceed to refund of the Service charges, upon receipt of cancellation request, only if the User has a valid invoice / original payment receipt, detailing the Services availed by the User or any other documents containing the details of Service.
• Any refund of Service charge under this R&C Policy shall be made within 7 (seven) to 10 (ten) working days from the date of acceptance of cancellation or refund of the Service charge. The Company does not provide any cash refund to the User and will transfer the refund amount to same account from which the payment has been made by the Company;
In case the Platform or Payment Service is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether the bank account has been debited. In case the bank account appears to be debited twice, with the same amount or different amount for the same transaction (as the case may be), the Company shall refund the extra amount debited from the Users account, after verifying such amount with the respective bank.
• The User shall directly contact to the Company for any fraudulent transaction(s) on account of misuse of card / bank details of fraudulent individual and such issues shall be suitably addressed by the Company in accordance with the policies and/or rules framed in relation thereto;
• In the event there is any claim for/ of charge back (any extra amount charge in the invoice) by the User for any reason whatsoever, such User shall immediately approach the Company with the claim details and refund thereof from the Company;
• While transferring refundable amount, charges will be applicable on such refundable amount, which depends on the mode of payment made by You, like debit card or credit card or net banking or any other mode permitted by Us from time to time.
• Any deductions / charges made by the Company through the Platform shall not be challenged by You for any reason whatsoever without intimating to the Company via email as well as written notice issued by You to the Company;
• No refund will be entertained in case Services get canceled due to any violation of terms stated in Our Payments Gateways Terms and Condition and/or Privacy Policy and such other terms, guidelines as may be updated on Our Platform from time to time to render the Services and Payment Services in an effective manner.

Force Majeure
We shall not be liable towards any loss, damage or acts in any manner whatsoever arising out of/in relation to any order, its cancellation, refund or any other matter related to the Services and/or the Payment Services offered by Us on Our Platform for any events which are beyond Our control, including but not limited to events such as outbreak of any epidemic, pandemic, weather conditions, flood, fire, natural calamities, act of god, strike, mechanical breakdown, war, hostilities, riot, disorder, lockout and any change in laws (“Force Majeure Events”).

Amendments
This R&C Policy is subject to change, alteration or modification from time to time without any notice provided to You, for which shall be updated and posted with such changes, alterations or modifications on the Platform and therefore a periodic review of this R&C Policy from Your end is recommended to keep You updated with the changes, alterations and modifications incorporated in the R&C Policy.

Grievance Officer

Name	Golden Singh
Address	Sequel Logistics, L-374, 5th Main, Sector 6, HSR Layout, Bangalore–560 102
Phone number	+91 9071215353 ; +91 94808 85353
Email	247support@sequel.co.in
Working Hours	09:30 – 18:30 ; Mon – Fri

Governing Law and dispute Resolution
This Policy shall be governed by and construed in accordance with the laws of India. All the disputes in relation to this Policy shall be adjudicated exclusively by/before the competent court/tribunal in Ahmedabad only.