Sequel : Terms And Conditions

Terms and conditions

Terms Of Use

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Information Technology Act, 2000 and rules framed thereunder that require publishing the rules and regulations, privacy policy and terms and conditions for rendering the Services (as defined below) and Payment Services (as defined below) thereof through access of OUR website or usage of domain name www.sequel247.com, including the related 247 client mobile application (“Platform”).

These terms and conditions (“Terms”), are applicable to all the online payments being made on the Platform in relation to the supply chain and logistic services (“Services”) being offered by Sequel Logistics Private Limited, a company incorporated under the provisions of the Companies Act, 1956 (hereafter referred to as “Company”, “We”, “Us” and/or “Our” through an integrated HDFC payment gateway (“Payment Services”) as the context may require).

Reference of “You”, “Your” or “User” in these Terms shall mean anyone who is availing Our Services and/or the Payment Services by accessing Our Platform.

The Payment Services shall be offered to You conditioned upon Your acceptance of all the Terms and notices (if any) set forth below (collectively referred as “Agreement”). Please read this Agreement carefully, as it contains information concerning legal right, limitation, section regarding applicable law and jurisdiction in case of any dispute. By opting for online payment for Our Services / accessing Our Payment Services through the Platform, in any manner, You agree to be bound by this Agreement and represent that You have read and understood the Terms. If You do not accept the Terms of this Agreement, please do not use or access the Platform.

Acceptance of Terms
This Agreement set forth the legally binging Terms for Your use or avail of Our Payment Services through the Platform. Your access, browsing or use of the Platform in relation to Our Payment Services, shall be deemed to be Your unconditional and irrevocable acceptance of these Terms, the Privacy Policy available here, Refund and Cancellation Policy available here and such other terms and conditions as may be reasonably required by Us from time to time to render the Payment Services in an effective manner. [Please specify link for relevant policy (here as stated above)]

Content
The Content (as defined below) on the Platform is Our property with all the rights and interest over such Content. By using the Platform You get access to Our content, information, documents, data which may be in audio, video, graphic, photographic or any other forms (collectively referred as the “Content”), however We reserve the right to amend, revise or update the Content on the Platform as may be reasonably required by Us from time to time to render the Payment Services in an effective manner.

User ID and Password
The User hereby acknowledges and agrees that the user ID and password (“Login Account Details”) shall be used by the User for availing Our Services through the Platform and inter alia to avail Our Payment Services for online payment of invoices, details of pending invoices and payment history. User shall be solely responsible for maintaining the confidentiality of Login Account Details and shall be solely responsible for all the activities on the Platform under the logged in account (“Account”). Your [e-mail address and/or mobile number] is Your primary identifier of Your Account on the Platform and shall be Your responsibility to ensure that the same is updated on the Platform at all times. In case of any change in Your e-mail address and/or mobile number the same shall be promptly updated on the Platform. Further, We shall not be liable or responsible for any activities or consequences of use / misuse of any information in/of Your Account in case the e-mail address and/or mobile number is not updated on the Platform. Use or sharing of Login Account Details with another user(s) shall disclose Your Account information to such other user. The User shall be solely responsible for all the consequences arising from the activities undertaken under the Account so shared with other users and We reserve the right to immediate block such Users access to the Account, Platform, Payment Services and Content, as may be required.

Limitation of Liability
Following are the limitation of liability to be complied by You in relation to the access and use of the Platform for availing Our Services online and Payment Services thereof:

You acknowledge that the Payment Services are being provided on a “as is” and “as available” basis, which may get interrupted while browsing, transacting, using or uploading information on the Platform;
The Company or its affiliates (if any) shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data or other intangible losses arising out of or in connection with the access to or use of the Payment Services through Platform due to lack of authorization for any transaction or any payment issue arising out of the transactions or decline/rejection/delay in completion of the transaction for any reason;
We assume no liability whatsoever for any monetary or other damage suffered by You on account of (a) the delay, failure, interruption, or corruption of any data or other information transmitted, or any viruses, in connection with the use of the Payment Services; or (b) any interruption or errors in the operation of the Payment Services.
You agree, understand and confirm that personal data including without limitation details relating to Login Account Details, bank account details transmitted over the internet is susceptible to misuse, theft and/or fraud and that the Company has no control over such matters.
All reasonable care has been taken towards guarding against unauthorized use of any information transmitted by You to Us. The Company does not represent or guarantee that the use of Payment Services will not result in the theft and/or unauthorized use of date over the internet.
The Company shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, theft or destruction or unauthorized access to, alteration of, use of information available on the Platform.

Bank Account Details
The bank account details including debit card, credit card or net banking details provided by You for the Payment Services shall be correct and accurate. You shall not use a debit card, credit card, net banking details or any other payment mode (as may be permitted by US from time to time), which shall not be lawfully owned by You. You further agree and undertake to provide correct and valid bank account details. Further, when You initiate a payment transaction and/or issue an online payment instruction and provide Your bank account details:

You warrant that You are fully and lawfully entitled to use such debit card, credit card, net banking details for such transactions;
You are responsible to ensure that the debit card, credit card, net banking details provided by You are accurate;
You are authorizing the debit to the nominated card, bank account for the settlement of payment for the Services availed by You along with the applicable charges and taxes;
You shall procure and be responsible to ensure that sufficient credit is available in Your nominated card / bank account at the time of making the payment for the Services availed by You, which shall be inclusive of the service tax, tax deducted at source, applicable charges and other taxes (if any).

Payment
All the invoice payments on the Platform shall be compulsorily in INR / Indian Rupees, having legal tender in the Republic of India and the Platform shall not facilitate any transaction in any other currency other than INR / Indian Rupees. Further, You understand, agree and accept that Payment Services are neither banking nor financial service and is merely a facility available to You for an electronic and automated mode of payment on the Platform using the payment gateway networks through authorized banking infrastructure.

In case the Payment Services on the Platform are experiencing any server related issues like slow down / transaction failure / session timeout or any issue / delay from Your bank, the User before initiating a second payment, shall check the bank account for any debit in relation to the said transaction and accordingly resort to any of the following:

In case Your bank account is debited, ensure that You do not make the payment again and immediately thereafter contact Us via e-mail or any other mode of contact as provided on Our Platform;
In case Your bank account is not debited, then You may initiate a fresh transaction to make the payment.

Privacy Policy
Our Privacy Policy governs Our collection and use of Your personal information and such other information collected through the Platform, while rendering the Services and Payment Services. The Privacy Policy is incorporated into these Terms, therefore read it carefully, as it describes what information We collect, use of such collected information, whom We share Your personal information and non-personal information and how We dispose of Your information. By using Our Platform for availing Our Services and Payment Services, You consent to Our Privacy Policy.

Links to Third Parties
Our Platform may contain links to third party website, advertisements, services, special offers or information (“Third Party Content”). This Third Party Content is not under Our control. We are providing these links to You only as a convenience and the inclusion of any such links does not imply affiliations, endorsement or adaption by Us of such third party website or any information contained therein. We are in no manner responsible or liable for Your use or access of any such Third Party Content. Whenever You leave the Platform and access such Third Party Content, be aware that Your activity is outside Our Platform and shall be governed by the terms and conditions and the privacy policy of such Third Party Content provider.

Indemnity
You agree to release, indemnify and keep indemnified Us, Our affiliates (if any), directors, officers, contractors, licensors, employees and agents, harmless from and against all actions, claims, costs (including legal costs and expenses), losses, proceedings, damages, liabilities or demands suffered or incurred by Us to the extent arising out of or in connection with Your:

Failure to comply or breach with the Terms of this Agreement;
Use of the Platform for availing Our Services and Payment Services;
Violation of any applicable laws or rights (including but not limited to infringement of any intellectual property rights) of any third party or other users.

Termination
We may at any time restrict or block Your access of the Account and/or the Platform or suspend/terminate Your access and use of the Services and Payment Services thereof without prior notice to You, if case of misinterpretation, default, misconduct or You fail to comply with Your obligation as per the Terms of this Agreement (“Event of Default”). On the occurrence of the Event of Default, We shall be authorized to exercise all the rights and remedies under this Agreement and/or under applicable laws.

Amendments and Discontinuation
We reserve the right to modify, edit, suspend or discontinue either temporarily or permanently the Platform for rendering the Services and the Payment Services thereof as and when required necessary. We shall not be liable to You or to any third party for any such modification, editing, suspension or discontinuous of Our Terms as per this Agreement. Please review the Platform and the Terms of this Agreement periodically.

Force Majeure
We shall not be liable for any loss, damage arising out of any acts beyond Our control, including but not limited to events such as outbreak of any epidemic, pandemic, weather conditions, flood, fire, labour dispute, natural calamities, act of god, strike, mechanical breakdown, war, hostilities, riot, disorder, lockout and any change in laws.

Waiver and Severability
Failure to exercise or enforce any rights, remedies, powers or provisions of this Agreement by Us shall not constitute a waiver of such right, remedy, power or provision. Further, in case where any provision of this Agreement is found or declared by a court of competent jurisdiction to be invalid, it shall not affect other provisions of this Agreement and the other provisions of these Terms shall remain in full force and effect.

Grievance Officer
In accordance with the applicable laws, We have designated a grievance officer for any feedback, concerns, question, discrepancies or grievances of the User in relation to these Terms of the Agreement, Our Platform. The name and contact details of the grievance officer are provided below:

Name	Golden Singh
Address	Sequel Logistics, L-374, 5th Main, Sector 6, HSR Layout, Bangalore–560 102
Phone number	+91 9071215353 ; +91 94808 85353
Email	247support@sequel.co.in
Working Hours	09:30 – 18:30 ; Mon – Fri

Entire Agreement
This Agreement, along with the Privacy Policy, Refund and Cancellation Policy and any additional guidelines, rules or disclaimers available on the Platform constitutes the entire agreement governing Your use of Our Platform and also the same shall be supersedes any prior agreements, if any, with respect to any provision stated in this Agreement.

Governing Law and dispute Resolution
This Agreement is governed by and construed in accordance with the laws of India. All disputes in relation to the Terms of this Agreement shall be adjudicated exclusively by/before the competent courts/tribunal in [Ahmedabad].

Privacy Policy

We understand the importance of the Personal Information (as defined below) and Non-Personal Information (as defined below) of our Users and therefore committed for ensuring protection of such Personal Information and Non-Personal Information in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We collect, use, protect, store, share, transfer and disclose the Personal Information and Non-Personal Information collected by us through Your access / usage of Our website domain under the name www.sequel247.com and related 247 client mobile application (collectively referred to as “Platform”).

This Privacy Policy (“Policy”), is applicable to all the supply chain and logistic services being offered on the Platform and online payments being made on the Platform in relation to such services (“Services”) through an integrated HDFC payment gateway (“Payment Services”) being offered by Sequel Logistics Private Limited, a company incorporated under the provisions of the Companies Act, 1956 (hereafter referred to as “Company”, “We”, “Us” and/or “Our” as the context may require).

Reference of “You”, “Your” or “User” in this Policy shall mean anyone who is availing Our Services or the Payment Services by accessing Our Platform.

By accessing Our Platform, You are consenting to this Policy and the Terms and Conditions for availing the Services and the Payment Services as available here and Refund and Cancellation Policy available here and such other terms as may be reasonably required by US from time to time to render the Services and Payment Services in an effective manner.

Collection of Personal Information and Non-Personal Information
When You use Our Platform for availing Our Services and Payment Services, We collect Your Personal Information and Non-Personal Information, provided by You during the course of Your access/use of Our Platform for availing Our Services and Payment Services.

In this Policy, Personal Information shall mean and include the following information:

our full name;
Name of the company or organization (if any).
Your e-mail address.
Information on Your shipment.
Your User ID and password.
Your financial information such as bank account or credit card or debit card details or other payment details (as may be permitted from time to time).
Your mobile phone number and/or telephone number.
Government documents and identification numbers including your Permanent Account Number.
Financial information such as transaction histories, bank accounts, credit and debit card details or other payment instrument details.
Information from Your e-mail accounts (as permitted);
Information from Your device (as permitted)
Other information provided when You correspond with Us through our Platform; and
Any updates to the information provided by You to Us.
Your location data collected and used by our Sequelite and Sequel logistics app for proper functioning of business and these apps.
upload or stream images, videos or audio or other files while using Sequel Services

Other than the Personal Information, following are the Non-Personal Information collected:

Information collected through cookies, beacons and other digital markers while navigation or access of Our Platform;
Your response to Our emails or offers or links sent by Us; and
All the details that may be requested by Us while any User visits, accesses or uses Our Platform.

We may also collect, store, manage and process certain Personal Information and Non-Personal Information provided by You to avail and use the services of third parties offered on Our Platform.

We shall ensure that Your Personal Information is updated once filled in by you, however in case of any change or discrepancy in Your Personal Information, You shall intimate the same to Us through the contact details provided in this Policy.

Use of Personal Information and Non-Personal Information
We will use Your Personal Information and Non-Personal Information for the following purposes:

To render/handle the Services and Payment Services that You or Your company or organization have requested;
To implement transactions You requested, and, more generally, to provide You with the Services and information requested from Us, including to respond to inquiries about the tracking of packages or ensuring adequate pick-up and delivery of shipments;
To implement transactions You requested, and, more generally, to provide You with the Services and information requested from Us, including to respond to inquiries about the tracking of packages or ensuring adequate pick-up and delivery of shipments;
To resolve Your claims including for any cargo damage;
To respond to the inquiries We receive from You or Your company or organization;
To provide You notices of our products, services, service developments as well as personalized contents that may address your needs ;
To track the trend, User moment and use of the Platform by the User;
To identify problems in the Platform and enhance User experience;
For authentication and identification purposes;
For audit and reporting purposes, to perform accounting and administrative tasks and to enforce or manage legal claims;
For internal review and analytical purposes;
To improve Our internal customer training to enhance security of Our Platform;
To comply with Our legal obligations;
Your location data collected and used by our Sequelite and Sequel logistics app for proper functioning of business and these apps.
To protect, enforce or defend legal rights, privacy, safety or property, whether Our own or that of Our director, employees, officers, members or others and to enforce compliance with this Policy and also to comply with applicable law or government requests or to resolve any disputes in relation to the Services and Payment Services provided by Us to You.
We retain uploaded images, videos or audio files information as necessary to resolve disputes, provide customer support, troubleshoot problems or for internal research and analysis as permitted by law;

The Personal Information and Non-Personal Information collected shall be retained by Us for as long as it takes to fulfill the purposes stated above or as otherwise required under applicable laws.

Permission for Collection of Personal Information and Non-Personal Information
You can visit most areas of the Platform without providing US any information; however to avail Our Services and Payment Services our Platform requires Personal Information and Non-Personal Information from You. Such Personal Information and Non-Personal Information is required to fulfill our legitimate interest of knowing You as a user of our Platform or to offer You the Services and Payment Services, as a potential customer, that fulfill Your needs. The provision of providing Your Personal Information and Non-Personal Information is voluntary and is therefore based on Your consent. However, if You do not provide such Personal Information and Non-Personal Information or decide to opt-out or withdraw the consent for collection, storage and usage of the Personal Information and Non-Personal Information, You may not be able to avail Our Services and Payment Services through Our Platform and We reserve the right to immediately suspend Your access to the account and Platform without any notice to You.

Sharing of Personal Information and Non-Personal Information

We may disclose and/or share Your Personal Information and Non-Personal Information collected and stored by US in the following manner and circumstances, to which You consent, as and when You agree to avail our Services and Payment Service:

With any company that is a member of Our group company / Our affiliates, where it is in Our legitimate interest to do so for internal administrative purposes, to perform the Services in efficient manner as requested by You through the Platform;
With third parties as may be required for Us: (a) to provide access to Our Platform for rendering of Services and Payment Services; (b) to conform with applicable legal obligations; (c) to enforce Our Policy, Terms and Conditions, Refund and Cancellation Policy and other agreement (if any); (d) to expedite OUR advertising and marketing activities; or (e) to detect and prevent fraudulent or illegal activities related to Our Payment Services.
With government authorities or if required under applicable laws or in the good faith to belief that such disclosure is reasonably necessary to respond to law firms, auditors, consultants, police, subpoenas, court, tribunal or any other legal processes in relation to the Services and Payment Services provided to You by Us;
With other entity involved in case of scheme of merger, acquisition, re-organization, amalgamation or any other restructuring of Our business. In case of such a scheme being approved the other business entity or the new combined entity will follow this Policy or with such amendments as considered appropriate and conveyed to You.

Your consent for sharing of Your Personal Information and Non-Personal Information is obtained through click-through agreements or where Your consent is part of the Terms and Conditions agreed upon by You for availing Our Services and Payment Services.

USERS Rights in relation to submitted Personal Information and Non-Personal Information
In relation to the submitted Personal Information and Non-Personal Information, Users are entitled to:

request access to Your Personal Information and Non-Personal Information processed by Us;
request an opt out and withdraw the consent given for use of Personal Information and Non-Personal Information;
request the rectification of Your Personal Information and Non-Personal Information;
In case of any feedback, concerns, question, discrepancies or grievances, lodge a complaint with the grievance officer on the email address specified here-under below

All the above-mentioned requests by You may take up to several days to implement.

Security Precautions
We have adopted and placed various security practices and procedures including technical, operational, managerial and physical security controls to safeguard Your Personal Information and Non-Personal Information to protect the loss, misuse and any alteration of the Personal Information and Non-Personal Information under Our control. Further, Our directors, officers, employees or members shall be bound by the confidentiality policy which mandates and obligates them to protect the confidentiality of Personal Information and Non-Personal Information. Also, We conduct audit of Our security practices and procedures in accordance with the applicable laws.

While sharing Your Personal Information and Non-Personal Information as specified above, appropriate measures shall be taken to ensure that same level of security practices and procedures are being followed by such third parties.

Whenever You access Your account, user ID and password, We offer You a secure server. Although We take such steps to protect Your Personal Information and Non-Personal Information, no security practice and procedure is foolproof and thus We cannot guarantee the absolute security of Your Personal Information and Non-Personal Information.

Cookies
The Cookies, beacons and digital markers are small computer files that may be stored on Your computer’s hard drive and/or embedded in Our Platform page that enable Us to identify You and track Your visit on the Platform. You may disable cookies on Your computer and/or mobile device by changing the settings in the preferences/option menu in Your browser, if You do not wish to disclosure such surfing information; however disabling cookies, beacons and digital markers may affect the overall User experience of the Platform.

Advertisements
WE may use third party advertising companies to serve advertisements or deals when You visit Our Platform. These companies may use Non-Personal Information about Your visits to the Platform so as to provide You with the advertisements in relation to Your interest and movement in the Platform.

Collection of Information from Children
The Services and Payment Services shall not to be rendered to anyone under the age of 18 (eighteen) years, unless consent of their parents/legal guardian is obtained with regards to the Payment Services. We do not knowingly collect Personal Information from anyone under the age of 18 (eighteen) years and recommend that anyone under the age of 18 (eighteen) years seek Our Services and Payment Services through their parents/legal guardian or shall seek permission of their parents/legal guardian before accessing/using Our Platform.

External Links
Our Platform contains links to other websites that We do not own or operate. We provide such third-party website links for Your convenience and for Our members. These third party website links are neither endorsement nor referral to such linked services. Further, such third-party website links are subject to their separate and independent privacy policy, practices, procedures, statements, notices, terms and conditions, which We recommend that You read them carefully. The collection, use, and disclosure of Your Personal Information and Non-Personal Information will be subject to the privacy policies, procedure and practices of such third party.

Amendments
This Policy is subject to change, alteration or modification from time to time without any notice provided to You, for which shall be updated and posted with such changes, alterations or modifications on the Platform and therefore a periodic review of the Policy from Your end is recommended to keep You updated with the changes, alterations and modifications incorporated in the Policy.

Grievance Officer
In accordance with the applicable laws, We have designated a grievance officer for any feedback, concerns, question, discrepancies or grievances of the User in relation to this Policy, Our Platform for rendering You the Services and Payment Services. The name and contact details of the grievance officer are provided below:

Name	Golden Singh
Address	Sequel Logistics, L-374, 5th Main, Sector 6, HSR Layout, Bangalore–560 102
Phone number	+91 9071215353 ; +91 94808 85353
Email	247support@sequel.co.in
Working Hours	09:30 – 18:30 ; Mon – Fri

Please be aware that the calls and/or emails to and from the Users will be recorded for quality and monitoring purposes of Our Services and the Payment Services; to check the accuracy of the Personal Information provided by You; or for providing training to Our employees. Any Personal Information obtained from You during the call and/or emails will be treated in accordance with the provisions of this Policy.

Governing Law and dispute Resolution
This Policy shall be governed by and construed in accordance with the laws of India. All the disputes in relation to this Policy shall be adjudicated exclusively by/before the competent court/tribunal in Ahmedabad only.

Refund and Cancellation Policy

As a part of Our constant efforts towards complete satisfaction of Our users, in case of any discrepancy / displeasure experienced by the User while availing Our Services (as defined below) and the Payment Services (as defined below) through access or usage of Our website, domain under the name www.sequel247.com and related 247 client mobile application (collectively referred as “Platform”), We provide cancellation and/or refund of Service charge, in accordance with the terms of these Refund and Cancellation Policy (“R&C Policy”).

This R&C Policy, is applicable to all the supply chain and logistic services being offered on the Platform and online payments being made on the Platform in relation to such services (“Services”) through an integrated HDFC payment gateway (“Payment Services”) being offered by Sequel Logistics Private Limited, a company incorporated under the provisions of the Companies Act, 1956 (hereafter referred to as “Company”, “We”, “Us” and/or “Our” as the context may require).

Reference of “You”, “Your” or “User” in these R&C Policy shall mean anyone who is availing Our Payment Services by accessing Our Platform.

By accessing Our Platform, You are consenting to this R&C Policy, Terms and Conditions for availing the Services and the Payment Services as available here and Privacy Policy available here and such other terms as may be reasonably required by the Company from time to time to render the Services and Payment Services in an effective manner.

Cancellation Policy

The Company hereby undertakes that it will process Your cancellation request towards cancellation of any Services being availed by You and refund thereof, upon receipt of such cancellation request being made through the Platform or via email or contact details (as provided below) with reasons for such cancellation (if any), provided cancellation request is made within [12 (twelve) hours] - of placing the order for availing the Services.
Any cancellation request received after 12 (twelve) hours of placing the order, shall be subject to the status of such order at the time of receipt of such cancellation request

In case cancellation request is received after Company’s representative/crew leaves for collection of the order, refund shall be given after deducting the handling charges at the rate [30% (thirty percent)] of the Service charge;
In case cancellation request is received after the requested pickup / delivery time, or after commencement of service, no refund on cancellation shall be allowed.
In case of cancellation request arising out of wrong address for shipment of the order, or if the shipper or the receiver is not available / is not willing to hand-over / take delivery, then no refund on cancellation shall be allowed. However You can request for reshipment of the order at the revised address, which shall be provided by Us by charging such additional Service charge as may be required to transit the order to the revised location.

In the event that the Company may not be able to render the Services, as may be requested by You, for reasons solely attributable to the Company, We shall immediately intimate You and forthwith cancel the request for the Services and refund the Service charge paid by You towards such Services, within such period as specified below;
The Company reserves the right not to accept any orders or cancel the orders due to happening of any Force Majeure Events (as defined below). The Company shall intimate You upon any such cancellation within reasonable period of time.

Refund Policy

The Company will proceed to refund of the Service charges, upon receipt of cancellation request, only if the User has a valid invoice / original payment receipt, detailing the Services availed by the User or any other documents containing the details of Service.
Any refund of Service charge under this R&C Policy shall be made within 7 (seven) to 10 (ten) working days from the date of acceptance of cancellation or refund of the Service charge. The Company does not provide any cash refund to the User and will transfer the refund amount to same account from which the payment has been made by the Company;
The User shall directly contact to the Company for any fraudulent transaction(s) on account of misuse of card / bank details of fraudulent individual and such issues shall be suitably addressed by the Company in accordance with the policies and/or rules framed in relation thereto;
In the event there is any claim for/ of charge back (any extra amount charge in the invoice) by the User for any reason whatsoever, such User shall immediately approach the Company with the claim details and refund thereof from the Company;
While transferring refundable amount, charges will be applicable on such refundable amount, which depends on the mode of payment made by You, like debit card or credit card or net banking or any other mode permitted by Us from time to time.
Any deductions / charges made by the Company through the Platform shall not be challenged by You for any reason whatsoever without intimating to the Company via email as well as written notice issued by You to the Company;
No refund will be entertained in case Services get canceled due to any violation of terms stated in Our Payments Gateways Terms and Condition and/or Privacy Policy and such other terms, guidelines as may be updated on Our Platform from time to time to render the Services and Payment Services in an effective manner.

Force Majeure
We shall not be liable towards any loss, damage or acts in any manner whatsoever arising out of/in relation to any order, its cancellation, refund or any other matter related to the Services and/or the Payment Services offered by Us on Our Platform for any events which are beyond Our control, including but not limited to events such as outbreak of any epidemic, pandemic, weather conditions, flood, fire, natural calamities, act of god, strike, mechanical breakdown, war, hostilities, riot, disorder, lockout and any change in laws (“Force Majeure Events”).

Amendments
This R&C Policy is subject to change, alteration or modification from time to time without any notice provided to You, for which shall be updated and posted with such changes, alterations or modifications on the Platform and therefore a periodic review of this R&C Policy from Your end is recommended to keep You updated with the changes, alterations and modifications incorporated in the R&C Policy.

Grievance Officer

Name	Golden Singh
Address	Sequel Logistics, L-374, 5th Main, Sector 6, HSR Layout, Bangalore–560 102
Phone number	+91 9071215353 ; +91 94808 85353
Email	247support@sequel.co.in
Working Hours	09:30 – 18:30 ; Mon – Fri

Governing Law and dispute Resolution
This Policy shall be governed by and construed in accordance with the laws of India. All the disputes in relation to this Policy shall be adjudicated exclusively by/before the competent court/tribunal in Ahmedabad only.